Ethics Question

bhudson57

Lowland Gorilla
I hate to get involved in things like this. There are always 2 sides to the story. I would give him the opportunity to remedy the situation. I don't know you, but if what you say is true, I would be fuming. So much that I'd probably bring it to small claims court just to make a point. Give him the opportunity, and if he doesn't make it better, then I suggest you oust him, so we know who we are dealing with. Making money is important, but so is honestly and not screwing your customers. Let us know how you make out. Don't let this go!

Bill
 

bhudson57

Lowland Gorilla
Well he offered to knock a few bucks off of one of the other boxes, but #1xx wasn't something I was interested in. I already have the 03,04,and 05 models and this is the last year they will probably be offered. If I wait a couple of months, I can get an empty for far less. So my main interest here was the number.
After the way he handled it, I don't want to give him my money, I'd rather deal with someone I trust.
So let me get this straight, he makes a few hundred more on your humidor, and then offers you a few bucks off another one? Are we talking comparable to the amount he made?
 

bleech1

Young Ape
Post up the company name, lest someone else gets treated in the same manner. This is someone to whom I would not give my business.
 

discdog

Evolving Lead Gorilla
I hate to get involved in things like this. There are always 2 sides to the story. I would give him the opportunity to remedy the situation. I don't know you, but if what you say is true, I would be fuming. So much that I'd probably bring it to small claims court just to make a point. Give him the opportunity, and if he doesn't make it better, then I suggest you oust him, so we know who we are dealing with. Making money is important, but so is honestly and not screwing your customers. Let us know how you make out. Don't let this go!

Bill
I can appreciate that Bill, and like I said before, most of you don't know me. And you're right, there are two sides to everything. His response to me earlier was, it was one of his emploees fault and he didn't actually charge my card. My response is, he accepted my info (this was not my first transaction with him and all but one other were flawless) and he owns the place so the buck stops with him, he could have offered anything in the store up to today, but all I got was a $30.00 discount and poor excuses.
 

n3uka

Say no to curried goat!
Still hope the vendor will chime in.

i have purchased from most here and haven't had a bad transaction yet.

will be curious who they are
 

bhudson57

Lowland Gorilla
I can appreciate that Bill, and like I said before, most of you don't know me. And you're right, there are two sides to everything. His response to me earlier was, it was one of his emploees fault and he didn't actually charge my card. My response is, he accepted my info (this was not my first transaction with him and all but one other were flawless) and he owns the place so the buck stops with him, he could have offered anything in the store up to today, but all I got was a $30.00 discount and poor excuses.
I don't know. I always tend to be a little too hot-headed when it comes to these things. Today's society has turned into a customer service society, and my philosophy is if you can't provide the service, I'll go somewhere else that will. Oh, and I'll tell everybody I know that you screwed me. Now, I also consider where I am shopping. If I am shopping at bargain basement cigars, I get what I paid for. My local B&M isn't the cheapest place around. I can get better deals on the internet, but I go because of the service. I think as I get older I place a higher value on service.

Either way, maybe you should inform him how disappointed you are and how you've brought the topic up to other BOTL's and they agree with you and ask what he wants to do rectify the situation. Good luck!

Bill
 

j6ppc

Block Watcher
IMHO w/ a NC vendor, after having given him/her opportunity to make it good then an outing might be in order if satisfaction has not been achieved.
:2
 

thunderbucks

Guerilla
Without knowing the entire situation, it sounds like poor business practices. For all I'm concerned (unless there are understandably extenuating circumstances), once he had your credit card information, it belongs to you.
 

JaKaAch

HopenchangeHopenchange
Sounds like he sold "your" humidor. Since it was your's you should get the money, including the profit.
I hope the seller comes out with his side of the story. I don't know if it would help, because once he said it was your's he should have finished the deal.:BS
 

lenguamor

Gorila Cabrón
I do hope that, given the opportunity, the vendor makes good.

But in the event that he doesn't, then I do hope that he is outed here. Why so harsh? Because this is not a usual, run-of-the-mill transaction - this was a one-of-a-kind item, in a number which was unique and unreproduceable. The vendor, having taken the payment information, had entered into a contract with the buyer to supply the item - that item, and no other. He then failed to take care of business and put in the transaction, which is totally, 100% on him. And the item in question is gone now, no way to "take this back."

This is really bad business on the vendor's part, because it can easily and reasonably be concluded that he simply got a better offer for the item and sold it out from under his original customer - whether it's true or not, one could reasonably sustain that suspicion. And that bodes ill for a vendor in a large community such as this, with the buying power represented here.
 

Ashcan Bill

West Coast Gorilla
I've read through this post twice now and I'm still a little confused.

Was this a transaction that went south due to somebody making a mistake, and the vendor didn't handle it very well? Or did the vendor actually decide his integrity was worth a couple of hundred bucks, and then price said integrity accordingly?

Or are we really not sure at this point exactly what transpired?

Regardless, I'd certainly be upset.
 

TTgirl

Grog Wench
Definitely not cool.

If the guy wanted to get a certain price for the humidor, he should have charged that price to begin with - or he should have put it up on Ebay or Cbid for auction.

I'd like to know who the dealer is, because I'd hate to do business with him unwittingly.
 

Rballkid

Young Ape
I would have to agree with everyone else. That is not good business at all. I hope everything gets resolved. I am sorry to hear that you lost out on one of those.
Dan
 

kvm

Chestbeating Pack Leader
I'd like to hear the vendors side. If it happened as you stated in your first post then it would not be ethical. If in fact a mistake was made, they made a gesture to make it up to you. Did they agree to sell it to you for less than what they were originally asking?
 

mtg972

Gorilla
He took your credit card info and led you to believe it was a done deal? Sounds like someone who puts profit over principle. If it was already promised to someone else, and it was a legitimate miscommunication, that's understandable. Either way, I hope he will make things right with you. cheers
 
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