Ethics Question

mosesbotbol

Elder Jungle Leader
That is pretty lame. So much for doing business again with this vendor. What vendor should've done was call you to say someone wants your humidor and if you wanted to let it go, he would do.... something to make it worth you not moving forward. You could always say "sure, I'll take a different one and some cigars" you both think you got a deal. He never approached it like that, just a slimeball move.

Some stores are really nickel and dime and miss out on the big picture.
 

Dzrtrat

Smokin' Cheetos
Huh..........Its a crappy situation. Sounds like the mans morals can be bought, I think the guy realized what he had because others suddenly were intersted after you started seeking one out. Unless the guy lied and still has the humi ( just holding out for more money) I don't see how he can make this right. Bad form.....bad form.
 

RPB67

In my office at the Bing
Obviously the owner is a business man and not a Botl.

It was not good business, but it does happen out there in the world.

I hope this works out for you in the end. Gabe runs a lot of specials and the boards communities are small. I am sure this will get around and cause him some negative publicity as well.
 

neoflex

Chestbeating Pack Leader
That is really chitty! I would be curious to what the business was just so I know for future reference and know who not to deal with. I will have to check out the stogie chat link to see what went down over there and see if he was outed there. I feel for ya bro, that is real sucky!
Not sure what the humidor is but I know one of my locals just got in one of the Fuente (I think that's who put it out) limited humis filled with 10 Opus, 10 Diamond Crowns and something else. Not sure if this is the one but if it is, shoot me a pm and I can run by there this weekend and get you more info. My wife pointed it out to me when I was there last weekend. I think it had a $900 price tag on it though. Either way, good luck and I hope the vendor comes up with a feasable resolution for you.
 

discdog

Evolving Lead Gorilla
As all have said, there are two sides to this story. And I have stated that I intentionally left out some of the things - nothing that wasn't discussed or agreed to before the transaction was completed. I say completed because I am using a template of previous experiences. When I order anything online, the last thing I do to consumate the sale is give my cc info and then check out. Normally (as in this case) when the purchase is over $500.00, I prefer to speak to someone and not do this online, I just feel more comfortable speaking to a person and asking questions.
At the time I did this there were extenuating circumstances. The product was in another of his locations, so there was much discussion on how this would be handled with the manager of the other store, Gabriel and myself. If I hadn't felt comfortable with the situation, I can assure you, I would not have continued with the deal.
My biggest issue with the whole thing was the way it was handled. If the call had said"we made a mistake and sold your humi" fine, mistakes happen, but to give me the impression at first that if I were to offer more money it would still be mine, that didn't bode well with me.
To blame it on an employee (who by the way says Gabe picked it up to take to his store for shipping) who doesn't have the authority to make final decisions or override the owners decisions is lame.
At this point, there is not much he can do to salvage my business, I simply don't trust him and I choose not to do business with someone I can't trust.
But that's where we are now.
As far as anyone else doing business with him, I don't want to influence anyone one way or the other, this is, after all, one sale of many. I just want BOTL/SOTL to be aware of how things are handled AFTER something goes wrong.
We have all had great experiences with fantastic vendors, and most of us have had an order go wrong. To me, it's more important to know how the later is resolved, since we know that sooner or later something is bound to go wrong.
 

vtdragon

Evolving Lead Gorilla
discdog
At this point, there is not much he can do to salvage my business, I simply don't trust him and I choose not to do business with someone I can't trust.
I read through the entire thread along with vendor's reply on the other forum and agree that he is NOT someone I would want to do business with. There are many very good, reputable vendors much more deserving of my money than someone who does business like this.
 

PadronMe

Alpha Silverback
Too bad he only made a few hundred bucks on the humidor because he is going to lose a whole lot more from potential customers.
 

Islesfan

Gorilla
One thing I don't understand is the price difference. If the item was at the other store, and during the transaction with you the item was sold for the same price before it could be put aside, that would be one thing. Was he running an auction on this humidor looking for the best price? The price should have been the same to you as anyone walking into one of his stores, unless it was some online only deal; and even if it was an online only deal its pretty lousy not to have it ready to ship to a customer who buys it online. Mistakes happen, but the price difference leaves some serious questions for me. Hope this vendor makes this right in some way.
 

scotton

Maturing Primate
Sounds like he sold "your" humidor. Since it was your's you should get the money, including the profit.
+1

I'm just glad it wasn't CI that screwed you, because I'm not sure I could handle a c-bid boycott. Must have my precious.
 

discdog

Evolving Lead Gorilla
One thing I don't understand is the price difference. If the item was at the other store, and during the transaction with you the item was sold for the same price before it could be put aside, that would be one thing. Was he running an auction on this humidor looking for the best price? The price should have been the same to you as anyone walking into one of his stores, unless it was some online only deal; and even if it was an online only deal its pretty lousy not to have it ready to ship to a customer who buys it online. Mistakes happen, but the price difference leaves some serious questions for me. Hope this vendor makes this right in some way.
You would have to ask the vendor about the difference. That one is a little out of my realm. All I do know is he told me there was a difference. And it seemed substantial to me.
As far as the difference between walk-in and online, I see this all the time. Especially with vendors who post on the boards, they give us deals that aren't available to everyone and this may be one of those cases. Again, I am just guessing.
You are correct, mistakes happen, they always will. How you handle the situation afterwards is what most of us focus on. And in this case, to me, it has been handled poorly.
 

discdog

Evolving Lead Gorilla
I posted my thoughts on the thread I linked to above. Something doesn't sound quite right.
Moki, I have responded to your post on the other board. I think it answers your questions. Let me know if otherwise.
 

Blueface

Sarah Palin is my lover
Three sides to every story.
One persons's, the other person's and somewhere in the middle, the truth.
 

n3uka

Say no to curried goat!
While I was in Florida, I was actually advised away from that chain.
With LJ's and Tobacco World. Didn't need to go anywhere else down there.
 

MeNimbus

Chestbeating Pack Leader
What a greedy SOB. Never do business with him again and report him to the Better Business Bureau.
 

bleech1

Young Ape
Why would you not post what company this was on this board? It is as bad as saying "look at these unscrupulous business practices I was subjected to, but I won't tell you by whom so you get screwed too."

Thanks!

and yes, I realize that that info is now available via the link to SC
 

discdog

Evolving Lead Gorilla
Three sides to every story.
One persons's, the other person's and somewhere in the middle, the truth.
I agree with your sentiment but only if someone has something to gain. The reason I didn't out anyone, was that it was never my intention to flame anyone. Although I don't agree with the way he handled this to date, it is his business and his choice.
The only thing that I "gain" would have been the humi that I ordered. I have expressed several times that this was not the first order with him and all but one of those were flawless. The other was finally resolved to everyone's satisfaction.
My only issue with this whole deal is the impression he gave me that if I were willing to pay more, it would be mine. I have a problem with that. I didn't want and still don't want anything other than what I paid for. That's it.
But the chances of this happening are very slight. As we all know.
 

pnoon

Shack Herf IV - WOW!
Why would you not post what company this was on this board? It is as bad as saying "look at these unscrupulous business practices I was subjected to, but I won't tell you by whom so you get screwed too."

Thanks!

and yes, I realize that that info is now available via the link to SC
 
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