Ethics Question

jinny

Lowland Gorilla
The vendor in question owns several stores (4 I believe) and, after makeing the sale and telling his manager to pull the product, it was still sold to another customer for more $. Now, this manager is his employee, from the customer's perspective (the one that counts) the same entity. He is responsible for his manager's actions. It wasn't a matter of his supplier not coming through, it wasn't sold by "another party," his business already had the product in it's posession and reneged on the deal. Whether or not it was deliberate is of no consequence. In business your intentions mean nothing, it is the end result that counts. If nothing else he should have made a few face saving gestures, regardless of the circumstances, rather than informing the customer that it was sold for a higher price to a walk in cusomer. As I am sure you know since you are in business, shit happens but how one handles it is what makes or breaks your reputation...
yeah, that's not sounding that great for the vendor's rep. I may have to turncoat on him soon. :)
 

discdog

Evolving Lead Gorilla
perhaps I am... and that's an idea I was trying to suggest... but perhaps I
bumbled the point.. the vendor shouldn't have intimated that this had occurred... it's such a fine line... if they were fishing to get a better price then that really sucks... if they were trying to be honest by detailing the true circumstances of the deal gone awry, then then IMO, they should be applauded... I was merely pointing out the impression I got which was that everyone seems to be assuming the vendor did this malicious/unethical act... which he hasn't been proven to have done... but at the same time point out that I am not surprised if they did... confusing? yes.
Jinny I see your point exactly, if I had been told,"Bob, we screwed up and sold your humi to someone else, sorry", I would have been upset but figured an honest mistake had been made. Unfortunately, he said "offered" and to me there is a world of difference. He has not refuted this and in my way of thinking that means it was not a misunderstanding on my part. After I got upset is when I was told it was sold.
The part of all of this that is bad, the guy is very likable. And I felt that if he had just re-worded his statement, none of this would have happened. But he kinda took a "stuff happens - deal with it" attitude that didn't sit well with me, so I felt compelled to take it to the next level.
I really had no idea that it would become this big of a deal, I mean, look here, I don't have 60 posts and there is 5 or 6 pages to this thread. My intent was to warn you guys to be careful, not try to put him out of business.

I feel very strongly about my values and my convictions. That is why I chose not to accept his offer of the other humidor. I think when he extended the deal to anyone on the other board, or I suppose anyone reading this, was truly his way to try to salvage our relationship. But I cannot do this with a clear conscience. But I do accept his apology. That's why I posted that this was done.

I hope this clears somethings up, if not,please post any question and I will try to answer. I plan on spending a lot more time here in the future.
 

jinny

Lowland Gorilla
Jinny I see your point exactly, if I had been told,"Bob, we screwed up and sold your humi to someone else, sorry", I would have been upset but figured an honest mistake had been made. Unfortunately, he said "offered" and to me there is a world of difference. He has not refuted this and in my way of thinking that means it was not a misunderstanding on my part. After I got upset is when I was told it was sold.
The part of all of this that is bad, the guy is very likable. And I felt that if he had just re-worded his statement, none of this would have happened. But he kinda took a "stuff happens - deal with it" attitude that didn't sit well with me, so I felt compelled to take it to the next level.
I really had no idea that it would become this big of a deal, I mean, look here, I don't have 60 posts and there is 5 or 6 pages to this thread. My intent was to warn you guys to be careful, not try to put him out of business.

I feel very strongly about my values and my convictions. That is why I chose not to accept his offer of the other humidor. I think when he extended the deal to anyone on the other board, or I suppose anyone reading this, was truly his way to try to salvage our relationship. But I cannot do this with a clear conscience. But I do accept his apology. That's why I posted that this was done.

I hope this clears somethings up, if not,please post any question and I will try to answer. I plan on spending a lot more time here in the future.
I repeat my appreciation for you initiating this thread. I think it is a great subject to pursue and has potentially great benefits for the members of CS.

personally I have zero stake in the vendor's reputation... even without this thread, I would probably have no real opportunity to patronize them. mainly because of location.

I apologize if my posts appeared to be discounting your experience. I was speaking in hypotheticals and trying to both warn members to be cautious of ALL vendor's practices... and perhaps as a result may have ruined my own reputation here. Oh well.

I'm glad there has been some sort of resolution for you. looking on the bright side of this otherwise dismal cloud, if this incident gets you to be more active in the CS community as well, that seems to be a plus for us.

not to beat that dead horse, but I still wouldn't mind hearing some sort of response from the vendor in question... especially since he is a member here :)
 

discdog

Evolving Lead Gorilla
I couldn't presume to speak for him, but if he is half as shocked at how fast this spread across the boards today as I was, he'll probably take a day or so to catch up.
I don't remember where I posted it today but I am still amazed at how small our community is, we may not all be on the same boards, but it's amazing how much we think and act alike. This issue took on a life of it's own and I can honestly say, I was a little intimidated by the whole thing. Usually I'm the thread killer, not the initializer. So this was very different for me.
 

punch

Grumpy Old Man
Jinny,

Don't worry too much about your reputation. Often the people we disagree with the most are the ones we respect the most. How else would some of us stay married for 25 years :)
 

Cheo Malanga

Maturing Primate
I'm not going to go through as many pages as this thread has.

I just wanted to say that I see a lot of people here going after the vendor without really knowing all the facts (there are 3 sides to every story, in this case the vendor's, the buyer's and the actual truth). I don't think that is very smart nor ethical.

Personally, from knowing Gaby at a personal level and having done business with him and his partners at the Sabor Habana stores I know first hand that they are all great people, and would never try to do anyone wrong.
 

lenguamor

Gorila Cabrón
I'm not going to go through as many pages as this thread has.

I just wanted to say that I see a lot of people here going after the vendor without really knowing all the facts (there are 3 sides to every story, in this case the vendor's, the buyer's and the actual truth). I don't think that is very smart nor ethical.

Personally, from knowing Gaby at a personal level and having done business with him and his partners at the Sabor Habana stores I know first hand that they are all great people, and would never try to do anyone wrong.
Nice character reference.

The facts remain the same.
 
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