I have a simple question that i hope someone can answer. I live in Alabama and there is not a dealer in the state that sells Palio cutters. On Palio's website the say that if there is ever a problem with their product simply take it to whoever sells Palio and they will exchange it for a new one. Since i do not have a Palio dealer in the state i am going to purchase the cutter from Heartfelt. The question is if something goes wrong with the cutter who am i going to send it to to get a new one? Thanks for any help.